Consistency in work delivered is important

What is consistency in work? It is the ability to apply the same level of performance through out your work without any compromise on quality. Consistent excellence in work will benefit the freelancer. The time frames used for completion and the quality of the work benefits the freelancer getting him more and more work from his employers.

But, when it comes to freelancing why is consistency important? Many times the employers do not see you face to face. Hence, consistency in work is the only way, they can identify with you. They form opinions about you, based on the quality of work you deliver. There are no other measurement techniques applied. It is only consistency in work that will speak volumes about you and your professional capabilities.

Consistency also means accountability. So when there is no one to monitor your activities, you need to prepare your day to day work constructively and deliver results. This enables you to develop responsibility towards your work. Appropriate actions taken at appropriate time schedules will ensure success in work.

How can one develop consistency? Rewarding yourself for work well done is a method used to develop your own self –respect, and pride about the work you do. It takes a great deal of patience to develop the level of consistency that a client or an employer expects. The only way to achieve this is to have a super will power. Getting things done against all odds and rewarding yourself for each achievement will see you good towards your travel for perfection.

Another factor that helps develop consistency is the rules that you set for yourself. Every time you adhere to your set rules, you are accomplishing your set standards. Every time you accomplish, you are nearer to the point of consistency in your career graph. So, have rules that are accomplishable yet smart so that you can adhere to it and notch up the consistency mark.

Consistency also generates confidence in your mind about the work you do. This confidence will see you through many projects. Confidence helps you realize that whatever happens, you will scrape through well with the help of this quality called consistence. It will instill in you, the ability to survive adverse conditions at work.

Will power is also a quality that helps you with the consistency factor. When you have a strong will power to get things done when circumstances are adverse, it is consistency playing its role well. It helps you to do your work at a great speed. With consistency, you develop expertise in work. This means you are able to complete your work faster.

Hiccups are bound to occur while you try to be consistent at work. But these are only temporary. The harder you attempt overcoming them the greater is your success. Sustain on your attempts to be consistent. You may feel pressurized at times. But you will succeed with great will power. Once you have tasted success, you will want to continue being better.

Let us look at another aspect of being consistent. While being consistent is good, one has to be realistic about the goals set. Anything and everything is not achievable by just being consistent. There should be strategic plans that will guide you to doing a task. Such plans will enable you to know whether you will be successful in an attempt or not.

There are quite a few more things that could be written here on consistency. But the message is that while you work, focus on the job at hand, and also adhere to consistency in quality. This should be sufficient to help you run your business ethically and to earn good will of the clients. Keep your mark on the consistency graph and ensure that it peeks with experience. Do not allow your mark of consistency on the graph to go down at any cost.

Keeping your communication channels open

Keeping communication channels open is an integral part of the feedback sessions that I have written about earlier. It is common that not all feedbacks get replies or action is taken. There may be areas where required action is pending and hence the freelancer is unable to carry on with his work.

There are always cases pending for action, in a project. These need tracking and communication regarding this has to go forth to concerned authorities, to enable closure of such cases. Communications on these may prove to be of good use while we rush through the daily commitments.

Communication channels are useful when people procrastinate over small issues which otherwise are sorted out faster. Open communication channels allow you to raise issues at work to people in the line of command to resolve issues. Resorting to such open communication helps increase efficiency at work.

Where the answers to questions and feedback are insufficient, one may resort to other modes of communication, for information, along the line of reporting. If a person you are in contact with is not able to provide sufficient information, you may approach another person who could provide more information on the topic concerned.

Where the information is unclear, and the freelancer is unable to make sense of the information, it is only right to ask for more clarity. This happens only through open channels of communication. So if your regular contact is not aware of means to provide any more clarity, than already available, you may approach another source and so on.

Proper steps on approaching an issue forms after proper communication on the nature of the issue happens. Each step that needs attention will have a definite number of processes that needs completion. A freelancer is able to do it only after consulting appropriate sources through communication channels provided.

Probing is an art of asking for information and expectations. A person with good communication skill can easily probe and get the information required. Even while going through the initial stage of the project a person, with good skills, can probe and understand the situation he is in very quickly. But probing is possible only with easier accessible channels for communication.

Where there are issues of online access to portals, to access information of the company, the view that a freelancer gets may differ from that of a regular employee. As such, information displayed will be limited and hence feedback communication has to go to get the issue resolved and the proper content made available.

Hiccups in technology used almost certainly crops up in freelancing. If there is more than one person involved in the project, the time and availability of technology available to each may vary. Hence, it is important to have everyone on the same level of understanding, for the project to function properly and for knowledge sharing and communication. Where this is not happening, communication channels should open up to make this happen.

Errors in the work outline may pop up when knowledge sharing is completed. So the initial drafts may require reworking, to suit the need of the client and for the final output to clearly emerge. What is critical here is to have a good communication marathon to happening in order to assess the short falls and to have the project going in full swing.

Error in the processes and templates can gain attention only when communication is open. Errors in the process templates and development template pop out while we are at work. These need immediate attention and hence a communication channel for immediate access is required at times.

To sum it up, it is mandatory that any employer or organization outsourcing their work has a good method or process in place for communication. They may use various available methods to effectively get their freelancers to talk to them and gain their respect as well. This will pave way for better working relationship and greater output at work.

Freelancing – Your feedback about the task matters

Freelancer will always have a whole lot of feedback about the job at hand, which needs the attention of the employer. The effort required in researching the subject of work is the first in the list. Apart from secondary sources, which are easily accessible, the project may require inputs from primary sources. There are quite a few primary sources, available, for reference. The freelancer should quickly access the correct source needed for completion of work and provide feedback on requirements to complete the job.

The time required for research gets a mention in the feedback. Even while you zero in on the correct source material, the appropriate content required from the source material to finish the job should be available. There are times when the content on the work is available, but details thereof to complete a specific area with right inputs are missing. Certain times, there are innumerable inputs available on a certain topic, but when it comes to suitability, they may seem improper, for the work in hand. In short, the answers that need an explanation may not feature, in these sources. Here the freelancer has to go back to the client asking for sources of reference.

Then comes the time frame provided by the client, for research on topics. While employers provide few days or hours ahead of work schedule for research, this may not suffice. The freelancer may require more time, solely due to the nature of the subject of work. These are times when the employer need to get to know that more time is required for research as the subject in hand is complex. Accordingly, the time lines for the project changes.

Once the initial research is over, it is time to prepare the draft or the shell of the project. This will include designs and content or even codes required for the project. This may take less or more time, depending on the complexity and detailing required. Accordingly, the employer needs to get intimation.

Another aspect which needs feedback, critically and in time, is the need for more funds. The funds usually feature in the remuneration, or on a case to case basis, as and when required, whichever is convenient. Half way through the project if the freelancer realizes the need for more funds, due to the complexity of the project, then the same needs immediate attention and communication, lest the freelancer suffers losses.

Projects require resources of varied nature. This may be in form of manpower or things. The freelancer has to keep tab of what is required, at every point of development, to correctly estimate the resources required. More resource as appropriate will save the day for the freelancer.

Often, the freelancer cannot proceed beyond a certain stage due to lack of expertise. These areas identified earliest, needs communication to ensure that the project is wound up at the appropriate stage and handed over to the Subject Matter Expert who can continue to work till completion.

Whenever there are areas where specific, knowledge is required, this knowledge transfer is done either by SME or any other expert. On receiving feedback, employers can arrange sessions for knowledge transfer and sharing to effectively clarify doubts. Some of the specifics may be technical in nature, which will require a demonstration. The advanced technology of today enables a freelancer at a remote corner of the world, to get a demo of the required knowledge base through video conferencing and other means.

Where the means used for knowledge sharing is insufficient, there are alternate methods which are available and used. A freelancer can capitalize on the blessings of modern technology. The freelancer should be able to suggest and give feedback on what exactly he is looking for so as to enable appropriate means of sharing knowledge. For example when the specifics are not clear during a telecom, then the freelancer can suggest a meeting through video conferencing or even net meeting.

Certain technologies used in other countries may not be familiar to the freelancer. Such situations warrant, an overview of the technology and the processes in use, in that country, together with the country map and areas covered.

Similarly, some of the verbiages used in context vary with each English speaking country. The freelancer has to be aware of such verbiages and can write on back for inputs from the employer. This helps in avoiding confusion or miscommunication while preparing the final output.

Bigger corporations outsourcing work have their websites to provide all the information required. A freelancer who is an outsider may not have access to all the pages on the website of the company. Hence, a feedback can be in the form of a request for access to pages which have crucial information pertaining to the project. It is always good to remember that, the better the feedback, the better the output.

Understanding the expectations of the client

What is client expectation? If you ask the client, the answer will vary from one client to another. Certain clients may expect you to deliver his work within stipulated time frames and will be keen on keeping with deadlines. Some others may only expect good quality work from you, irrespective of time frames.

So how do you manage the client’s expectations? There are quite a few circumstances that bring up varied experiences on client expectations while working with a wide spectrum of clients. The key to managing expectations is to have a plan and a back up plan for all situations that you may foresee a crisis. However, there are also unforeseen crisis, which one has to prepare for.

If there is a crisis or if there is good news, let your client know immediately. This way he will be confident that you will get back to him, whatever the situation you are in. Let them know if you are away from work or if you are unable to complete your tasks. This should be part of your regular communication plan.

Whenever you are unable to complete the work as per schedule, offering workable solutions to help them, complete the work is a good way to manage client expectations. Guide them on how to complete the pending task or even recommend a few people who may be able to pitch in and save the situation.

Building good rapport helps when the deadline of a project needs extension, especially when the client is far away from you. At any stage, the rapport that you build will help, to even question certain decisions that the client may make. Many times the clients are willing to explain a certain stance or change, elaborating on how it is going to be beneficial for both parties involved.

Having said the above, most clients do not have any expectations around work hours, as far as freelancers are concerned. This because they are aware that freelancers do not abide strictly to the number of working hours due to their nature of work.

Most clients expect quality of work to be topnotch, when they outsource projects for freelancing. Output, irrespective of the number of working hours put in, has to comply very specifically with depth, class, quality, and accuracy. These, freelancers, have to keep in mind while doing his work. The expectation from the client here is a superior job that will earn a lot of appreciation.

There are situations where more than one person is coordinating, with you, for work. There may be three or four people who are co-coordinating with you over a particular work say development of a curriculum etc. Here the SMEs, trainers, managers, sales personnel etc will have their views shared over a telecom or meetings. It is important to filter information that is necessary and crucial to suit the developmental work, the most. The freelancer requires a lot of discriminatory ability to know what should go into the curriculum and what should not.

If the situation demands it from a freelancer, it is quite alright to stretch work hours and offer to do a few extra assignments. Going the extra mile will help you gain the good will of the client. You may gain valuable experience while doing these extra assignments. This need not be a habit but, a freelancer should make use of a proper opportunity to learn and get the extra edge over others.

Payment is an area where it is crucial to learn to negotiate. The client may not give in his expectations, but the freelancer can gently remind the client, the amount of work involved in order to complete the assignment thus justifying the charges. But there are certain times when the freelancer can push for charges, for extra work especially, when the work is well over that mentioned in the contract. Whether the freelancer is a tax payer needs factoring in as well. It is advisable to keep in mind that, if much of technical complexities are involved, then, it is only right to charge a steep amount. This way you are ensuring fair treatment as well. And you save the client from being unreasonable.

Last but not the least is something that you, as a freelancer, could do to manage your client’s expectations. Always over deliver while you may promise something less. This way the client will be delighted at the effort put in and will also want to reward you for your efforts. So then, what is that we need to promise? Always promise in line with results expected from you. However, when it comes to output, over deliver and do that little excess to delight the client.

As and when you keep growing in your area of expertise, it is good to give valuable suggestions to clients who are looking for it. This way you act as a freelancer and a consultant as well. The client will then have a one stop shop where he will get all the solutions related to his work. This yet another method of managing client expectations.

How to be an expert freelance Web designer

A web designer is a person who puts the dreams and vision of people in to reality on the Web. Ever since the advent of Internet , the demand of qualified and good Web designers has skyrocketed. There are many individuals as well as companies who offer various types of web designing services. In fact, each page that you open on the Internet has been ‘web designed’ by somebody. Therefore as a freelance Web designer, the opportunities in front of you are limitless. However, we all know that the best jobs go to people who know what they are talking about.

So what does it take to be an expert freelance Web designer? In this post, we will touch upon the ingredients needed to make you the expert and then in subsequent posts we will elaborate on each of these points.

Learn how websites work

As a freelance web designer, it is expected that you know about how different websites work. You need to know what the different types of websites are and what makes them work. You should be an expert in one programing language, Java script, databases, content management systems, RSS and mailing lists, and integrating social media.

Know how to troubleshoot problems

There is no such thing as a perfect website. As you work towards integrating the client demands you will face glitches therefore you should have a determined outlook towards troubleshooting problems. Sometimes you can work around them and sometimes you will just have to find a solution.

Keep searching for what is new in the web world

As a freelance web designer your search for what is the latest in the designing world should never end. You have to work hard towards keeping yourself updated to what is the latest your world. You can also check out the magazine and newspaper layouts to know what the client wants.

Work towards improving your communication skills

You cannot justify your skills if you don’t know how to communicate with the client. Since most of the freelancing work takes place online therefore you need be very concise in your communications. Also communication is a two way street therefore if you don’t understand what a client wants in the early stages, you will end up wasting a lot of time in correction and changes later on.

Be clear on the expectations

When negotiating for a project be clear about your expectations from the beginning. Let them know what payment you expect. This will help you in winning the client confidence and prevent any problems on the later stage. As to figuring out how much you can charge you will have to work that out by checking out the competition and doing a honest analysis of your skills.

Don’t say you can do it and then learn later on

The biggest mistake that a freelance web designer can make is to commit for something which they don’t know about and think that they can always learn it in the due course of the project. This is a big no-no. If you don’t know it then say that you don’t know it. It is very easy to detect a novice’s work and an expert’s work.

If you have messed up own it

In the course of your work, it is natural that you will make mistakes. The bigger mistake will be when you don’t own up to it. If you have made a mistake then accept it and do whatever you can to rectify it without wasting any time. Don’t wait for your clients to call you out, take the first step.

Communication Is The Key To Winning When Freelancing

You cannot freelance without using some or the other form of communication. In fact, it is not just communication but good communication that is the key to winning when freelancing. As a freelancer, there will be very few instances where you will ever come face to face with the client during the course of projects and therefore you need to brush up your communication skills to the full.

There are many forms of communications but they can be broadly classified as oral and written. In this post, we will take a look at both the forms of communication and learn how they are important to further your career as a freelancer.

Oral communication

Oral communication means communicating verbally with your client or the team. Oral communications can be done on phone, through video conferencing, or through face-to-face meetings. Here are few points, which you should keep in mind when interacting with a client through oral communications.

  • Be there on time: Always be there on time for meeting. Be prepared. The client is less likely to trust you when you have not come prepared for the meeting. Putting the client on hold while you search for materials or stuttering during the conversation does not present you in good light.
  • Be clear and straightforward: Take care that your diction and grammar correct at all the times. Remember that when you are taking on phone or on a video conference over the internet the voice clarity depends on the carrier, therefore speak slowly and clearly.
  • Make points before the conversation: It would help you a lot if you have some points that you would like to address during the conversation written down with you. This will help you in being concise during the conversation. You can also take down notes during the conversation or record it for future reference.

Written communication

Written communication includes written letters or applications, emails and chat conversation. For a freelancer written communication is very important as it forms the foundation long lasting client relationships. You have to pay more attention to written communication than oral communication because you cannot take the written words back. Keep the following points in mind:

  • Reply quickly: Reply to emails, letters and chat messages as soon as you can. Of course, this does not mean that you should be online 24 hours and check your accounts every minute. Make sure that the client and prospective clients all know about your working hours so that they can easily reach you. Don’t keep your clients waiting for reply.
  • Be honest: Be honest when writing an email or letter. Do not commit in written what you cannot do.
    Always proofread: Use the spell check on Microsoft word, use the spell check within the emails to check for any spelling, or formatting mistakes in the document. It is easy to

Apart from the above types of communications, there are some common points, which you need to keep in mind when communicating with old, current or prospective clients:

  • Do not oversell: When conversing it is very easy for freelancers to over commit in order to secure a client or when deciding the payment of the job. Commit only what you can do in the stipulated time given. In freelancing jobs, time is always a crucial key.
  • Listen to instructions: When working, keep the instructions that the client gave you always in your mind. If you have any doubts with the instructions in mind write to the client immediately and clear the doubts.
  • Don’t make changes without informing: Don’t deliver purple when the client asked for yellow. One of the main reasons why you need to keep the lines of conversation open is that you should be aware of any changes that need to be made.